Terms

These terms apply when you use Plezo. If something here is unclear, ask us before you sign up.

Who you are contracting with

Plezo is a trade name of a sole trader registered in the Netherlands.

• Smakkelaarsveld 79, 3511 EB Utrecht, The Netherlands
• Chamber of Commerce 50812904
• VAT NL001124200B52
• [email protected], or the contact form

Business customers only

Plezo is sold to businesses and not to consumers. You confirm when you sign up that you are acting for a business. The consumer rules on distance selling, including the fourteen day right of withdrawal, do not apply.

Plezo gives you customer surveys to share by link, QR code, email snippet or on your own website, and shows you the answers in a console. It does not send anything to your customers. You share the survey through your own channels.

We will keep the service running and keep improving it, but we do not promise a particular level of uptime and there is no service credit if it is down. An answer given while the service is down is not recorded.

Plezo records what people tap and type. It does not check who they are: anybody who has a link can answer, and can answer again. What you conclude from a score, and any decision you take because of one, is yours.

We may change how features work, add them and remove them. If we remove something you are relying on, or change it in a way that makes it substantially less useful, we will tell you by email before it happens.

You are responsible for everybody you invite and for what they do in your account. Ask them to keep their passwords private, and deactivate anybody who leaves. That is done on the Team page, and it signs them out.

You are responsible for what your surveys ask and for where you put them.

Give us details that are correct, including the country your business is in, because that decides the VAT on your invoices. Keep them up to date on the plan page.

Do not use Plezo to break the law, to store anything you have no right to store, to send people answers they did not give, or to attack the service or anybody else through it. We can suspend an account that is doing any of those, and we will tell you why.

Your customers are your responsibility, not ours. What a customer types as a reason is information about a person, and people type names, phone numbers and complaints into comment boxes. You need to tell your customers that you ask for their feedback and what you do with it, usually in your own privacy notice. If you put a survey on your website, the corner survey remembers in the visitor's browser that it was answered or closed, and your website's notice should say so. Plezo will not tell your customers on your behalf.

The trial

A new account runs free for fourteen days. No card is needed to start it and nothing is charged when it ends. You will see the days remaining on the Overview.

Plans

A plan is a number of answers a month and nothing else. Every plan has every feature, as many surveys and links as you like, your whole team, and the full history. The current sizes and prices are on the pricing page.

Answers are counted by calendar month, from the day the plan is chosen. If a month's answers go past the plan, we write to the owners on the account that day, and a week later the account is put on hold until a bigger plan is chosen or the next month starts.

Prices in euros are stated excluding VAT. Prices in US dollars carry no VAT. Which currency your account is billed in is fixed when you sign up. Ask us before your first invoice if it is wrong.

Invoices and payment

Plezo bills monthly and in arrears. A month is invoiced on the first of the next, so your first and last months are charged for the days you actually had, and the first one only for the days after your trial. The invoice appears on the plan page, and you can download it there at any time.

Payment is collected automatically from the card you put on the account, through our payment provider Mollie. We never see or hold your card number. Adding a card authorises us to collect and charges you nothing at the time.

If a charge fails we try again over the following days and write to the owners on the account. You can also settle a balance yourself from the plan page.

When an account is put on hold

If the trial ends without a card on the account, an invoice is still unpaid thirty days after it was issued, or a month's answers went past the plan a week ago, the account is put on hold. We write to the owners on the account a week before that happens and again on the day it does.

While an account is on hold, your surveys stop taking answers: the survey page tells customers it is not taking answers right now, without saying why, and a survey on your website does not appear. Nothing in the console can be changed except the plan. Everything already recorded stays readable, including the CSV export, and every QR code and invoice stays downloadable. The hold lifts as soon as the reason for it is gone.

Changing plan

You can change size whenever you like on the plan page, and it takes effect at once.

We may change our prices. Existing customers get at least thirty days' notice by email, and the new price takes effect from the first month starting after that notice. If you do not want to pay it, stop before then and you will be billed only for the days you used.

You can stop whenever you want. There is no minimum term and no notice period. An owner cancels the account on the plan page and it takes effect at once: the account is on hold from then on, as described above, until a plan is chosen again.

Because Plezo bills for the days you have used rather than in advance, cancelling closes your last month early. You get one final invoice covering the days up to the day you cancelled, and nothing is collected after that.

We keep your data for ninety days after you cancel, so that coming back means signing in rather than starting again, and then we delete it. Tell us if you would rather have it deleted sooner. Every answer can be exported as a CSV file from the Responses page at any time, on hold too. Deleting is not reversible.

We can close an account too, with thirty days' notice by email, and you would be billed only for the days up to then. We can close one immediately, without notice, if it is being used to break the law or to attack the service.

What we process and why. We process the personal data in your account only to run Plezo for you: what your customers send when they answer (the score, the reason they wrote, when, and which link it came through), the names and email addresses of the people you invite, and the technical records of them signing in. We process it for as long as your account is open, and only on your instructions. Your instructions are what you and your team do in Plezo, plus anything else you ask us for in writing.

Whose data it is. The customers who answer your surveys, and the people you invite: your members and owners.

We do not do anything else with it. We do not sell it, we do not share it with anybody except the suppliers listed in the privacy notice, and we do not use it to train anything or to build a product on top of it. If a law obliges us to hand something over, we will tell you first unless we are forbidden to.

Confidentiality. Everybody with access to your data is bound to keep it confidential, and access is limited to the people who need it to run the service.

Security. Names, email addresses, the reasons customers write, and invoice details are encrypted before they are stored. Everything travels over TLS. The privacy notice describes this in more detail.

Suppliers. We use a small number of other companies to host, email and take payment, and they are listed by name in the privacy notice. You agree to the ones listed there. If we add or replace one we will update that page and email the owners on your account at least thirty days beforehand, and you can object by telling us, in which case you may stop without penalty.

Where it is held. Inside the European Economic Area. We will not move it outside without telling you first.

Helping you. If a customer or one of your people asks to see, correct or delete what is held about them, most of it is in your console already. Where it is not, ask us and we will help, at no charge. We will also help you with a security assessment or a regulator's questions.

If something goes wrong. If we find a breach affecting your data we will email the owners on your account without undue delay and in any case within 48 hours of becoming aware of it, with what we know and what we are doing.

Checking us. Ask, and we will answer questions about how this works and show you what we have. If you need a formal audit, you can arrange one at your own cost, once a year, at a reasonable time.

At the end. When your account closes we delete or return the data as described under Stopping above.

If we cause you loss, what we owe you is capped at what you paid us in the twelve months before it happened. If you have not paid us anything, because you are on a trial, that cap is nil.

We are not liable for indirect loss: lost profit, lost business, or lost savings. We are not liable for an answer that was not recorded, for a decision you took on the strength of a score, or for an obligation you have to your customers, your team or a regulator.

None of that limits our liability for anything the law does not let us limit, including intent and deliberate recklessness on our part.

We are not liable for a failure caused by something outside our control, including an outage at our hosting, email or payment provider.

We may change these terms. If a change matters to you we will email the owners on your account at least thirty days before it takes effect, and the date at the top of this page always says when it last moved. Carrying on using Plezo after that means you accept the new version. If you do not, stop before it takes effect.

Dutch law applies. If we cannot settle a dispute between us, it goes to the competent court in the Netherlands.

If a court finds one part of these terms unenforceable, the rest still stands.

You cannot transfer this agreement to somebody else without asking us. We can transfer it if the business is sold, and we would tell you.